OVERVIEW
You agree that any service rendered by you through the platform is chargeable. It is further agreed that if any complaint is being received from any user/customer seeking refund of the amount paid on the website, the complaint shall be subject to review from See Durga Jyothishalayam Administrator/Compliance Team If the complaint is found genuine, the refund shall be processed accordingly either in full or partial without seeking your approval. It is agreed between the parties that the decision taken by Sree Durga Jyothishalayam shall be final with regard to any refund. Refunds are applicable only for online consultation/ Not applicable for services done (ie, pooja, Yenthram, Homam etc) For the foreign users taking consultation through the website, any amount paid on the payment gateway will also subject to refund if any complaint is raised for refund of the amount paid. It is agreed between the parties that if any refund if processed for any foreign user, the same shall be refunded from you as well.only for consultation
a. Whenever if the scheduled appointment time for a particular consultation mode for any customer is changed then the next time is scheduled according to our choice and it may or may not happen on the same day or within 1 - 2 business working days.
b. Once if the consultation is cancelled after payment or if the consultation time is changed not by means of us then the paid amount cannot be refunded.
c. After payment if the consultation time is changed by means of us then also the amount cannot be refunded and time rescheduling can only be done for the above said.
d. If the consulation is completely cancelled from our side in case of any dispute then the amount paid will be refunded but total amount cannot be refunded back.The refunded amount may be reflected by gst and service tax.
*A total of 20% from the total amount is reduced at the time of refund.
e. Refund is applicable only for consulting modes and not applicable for services and parihara poojas done.
f. If payment verification is needed by us, u the people are responsible for providing the same to us.
g. For refunding process the payment acknowledgement slip is necessary in all cases.
h. The refund is applicable only via the same payment source provided.
Note : Unnecessary acts or violations of law may lead to the cancellation of consultation and also leads to complete blocking of contacts.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at Chat Support
Call: 8129222242
Whatsapp: 8129222242
Email: manumahesan7@gmail.com
